Customers are critical to the success of any business and if you want more customers you will wish you had been doing this for a while. Image being able to grow your customer base, increase sales and be excited about the income that your advertising spend is generating
Investing in our business as business owners is normal. Whether you spend a few hundred dollars a year on advertising, or 10s of thousands it does not matter, we all want the best possible return from the outlay. However what do I hear when I speak to business owners about their advertising. What should I spend my advertising budget on when I just do not know what is going to work. Taking advertisements in online directories or yellow pages is fraught and are people still reading the local paper?
This is a true story. One that was told to me by someone I know and trust. For the case of the exercise I will keep the clients details private.
The size of their direct marketing email database was not as large as they wanted so get the best result from their email direct marketing they needed to get to a database of at least 50000 people.
So the brief was simple enough however to achieve the result looked tough at first. So a competition was organised where the public could win a complete outdoor entertainment area including, furniture, Barbeque and more. In addition to this a a celebrity cook came with the prize and he/she would cook a meal for friends and family. (Something most people would want)
A web page was developed where people would enter the competition, using smart internet marketing techniques and autoresponders . They could also enter in store as well as by SMS. The promotion was advertised using traditional media, TV, radio, magazines as well as online (banner adverts etc) all pointing people to where they could enter.
The result was overwhelming and most of it could be put down to a great offer (the prize that everyone wanted as well as combining both offline and online media to drive the promotion. By combining the two the client was able to build a database in excess of 50,000 email addresses. The client was very excited, they achieved additional free media coverage that they were not expecting and they also achieved sales growth in their many stores.
Now to maintain a client we know from industry statistics that it costs around $50 a year however to attract a new customer we are looking at $350 approx. Stop just spending money on local adverts etc and think about how you can tie your local marketing into a bigger result for your business. By finding a better way to get a return from the investment you are making means you need to be capturing their mobile phone numbers and email address details. This means you can market to them in the future. By far the best return for your advertising is marketing to your current customers
Your business needs sales and think how much easier it is to bring old customers back rather than attracting new ones.
So if you plan to spend money using traditional media make sure you think first about how you can double, triple, quadruple the return.
Want to find out more about internet marketing, then visit Heatley Gilmore’’s site on how to choose the best search engine optimisation package for your needs.